Aurora Studios Privacy Policy

Effective Date: October 26, 2023

Aurora Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aurorastudios.com (the "Site") or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you provide to us through our contact form or during project consultations.
• Usage Data: This includes information about how you use our Site and services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this data.
• Project Information: This includes information related to the video production projects we undertake for you, such as scripts, storyboards, video footage, and other creative materials.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: We use your personal information and project information to provide you with the video production services you request, including planning, filming, editing, and delivering your video projects.
• To Communicate with You: We use your contact information to communicate with you about your projects, respond to your inquiries, provide customer support, and send you updates and promotional materials related to our services.
• To Improve Our Site and Services: We use usage data to analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole. This helps us to improve the Site and our services.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• For Marketing Purposes: With your consent, we may use your contact information to send you newsletters, promotional emails, and information about new services or special offers. You may opt out of receiving these communications at any time by following the unsubscribe instructions included in the emails.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, email delivery, marketing, and customer support. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners with whom we collaborate on video production projects or other initiatives. These partners are also required to protect your information.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Affiliates: We may share your information with our affiliates, subsidiaries, or parent company for business purposes, such as marketing and operations.
• In Connection with a Business Transaction: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive information during transmission.
• Storing your information on secure servers that are protected by firewalls and other security measures.
• Limiting access to your information to authorized personnel only.
• Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain your information for a longer period if it is necessary to resolve disputes, enforce our agreements, or comply with legal obligations.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to request that we transfer your personal information to another organization in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If you have provided us with your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@aurorastudios.com.

7. Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@aurorastudios.com. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of these websites before providing them with your personal information.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Aurora Studios
Attn: Privacy Officer
720 3rd Ave, Suite 1400
Seattle, WA 98104
Email: privacy@aurorastudios.com
Phone: (206) 555-0123

12. GDPR Compliance

For users in the European Economic Area (EEA), Aurora Studios complies with the General Data Protection Regulation (GDPR). Our lawful basis for processing your personal data includes:

• Consent: Where you have given us explicit consent to process your data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and freedoms.

You have the right to lodge a complaint with a supervisory authority if you believe that we have infringed your rights under the GDPR.

13. CCPA Compliance

For California residents, Aurora Studios complies with the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information is being collected about you.
• Know whether your personal information is sold or disclosed and to whom.
• Say no to the sale of personal information.
• Access your personal information.
• Request that your personal information be deleted.
• Equal service and price, even if you exercise your privacy rights.

To exercise your CCPA rights, please contact us at privacy@aurorastudios.com.